Refund Policy – Mejuries

At Mejuries, we take pride in crafting handcrafted, everyday fine jewelry that becomes a cherished part of your daily life. We understand that sometimes a piece may not meet your expectations, which is why we’ve designed a straightforward refund policy to ensure your confidence in every purchase—whether it’s a delicate necklace, minimalist earrings, or a timeless bracelet.

Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • The item is returned within 60 days from the date of delivery. This window gives you ample time to experience your jewelry and decide if it aligns with your style and needs.
  • The jewelry is in its original, unused condition, with all original packaging, tags, and certificates of authenticity (if applicable) intact. This includes no signs of wear, damage, or alteration—such as resizing, engraving, or exposure to harsh chemicals—unless the item arrived defective.
  • A valid proof of purchase (e.g., order confirmation email, receipt) is provided to verify the transaction details.

Non-Refundable Items

Certain items are excluded from our refund policy, including:

  • Customized or personalized jewelry, as these pieces are crafted to your unique specifications and cannot be resold.
  • Items damaged due to misuse, neglect, or failure to follow care instructions (e.g., wearing during strenuous activities, exposing to water or chemicals).

Refund Process

  1. Initiate the Return Request: To start the process, contact our customer service team at [email protected] with your order number, the reason for return, and clear photos of the item (including its packaging). Our team will review your request and issue a return authorization number (RAN) within 24-48 business hours, along with detailed shipping instructions.
  2. Return the Item: Package the jewelry securely to prevent damage during transit, and clearly mark the RAN on the outside of the package. You are responsible for return shipping costs, unless the return is due to a defect in the item or an error on our part (e.g., shipping the wrong design, size, or a damaged piece). We recommend using a trackable shipping method to ensure safe delivery, as we cannot be held liable for lost or damaged returns.
  3. Inspection and Approval: Once we receive your returned item (typically within 3-5 business days of shipment), our team will inspect it to confirm it meets the eligibility criteria. If approved, we will proceed with processing your refund. If not, we will contact you to explain the reason for denial and offer options to return the item to you (at your expense).

Refund Timeline and Method

  • Processing Time: Approved refunds will be processed within 5-10 business days from the date of inspection. This allows time to coordinate with our payment processors and ensure accuracy.
  • Refund Method: Refunds are issued to the original payment method used for the purchase (e.g., credit card, debit card, or payment service). This ensures a secure and traceable transaction.
  • Currency: All refunds are processed in United States Dollars (USD), consistent with our pricing policy. Your bank or payment provider may apply currency conversion rates or fees, which are beyond our control.

Exceptions and Special Cases

  • Defective Items: If you receive a defective item (e.g., a broken clasp, loose stone, or manufacturing flaw), contact us immediately. We will arrange for a full refund, replacement, or repair at no cost to you, including covering return shipping expenses. Please provide photos of the defect to help us assist you promptly.
  • Order Cancellations: If you cancel an order before it has been shipped, we will process a full refund within 5-10 business days of the cancellation request. If the order has already shipped, you will need to follow the standard return process outlined above.

Contact Us

For questions about our refund policy or assistance with a return, please reach out to our customer service team at [email protected]. We’re committed to making the process as smooth as possible and ensuring your satisfaction with every Mejuries purchase.

Thank you for trusting us with your jewelry collection—your confidence in our handcrafted pieces means everything to us.