Shipping Policy – Mejuries

At Mejuries, we know that the excitement of receiving your handcrafted fine jewelry—whether it’s a dainty necklace, minimalist earrings, or a sleek bracelet—starts the moment you place your order. That’s why we’ve designed a shipping process that’s as thoughtful and reliable as the pieces we create. Below, you’ll find all the details about how we deliver your jewelry to your doorstep, no matter where you are in the world.

Order Processing

  • Timeline: All orders placed on our website are processed and shipped within 1 business day (excluding weekends and holidays) from the date of purchase. This quick turnaround ensures your handcrafted jewelry is on its way to you without unnecessary delay. Our team carefully inspects each piece for quality, packages it in our signature eco-friendly box, and prepares it for shipment—all to ensure it arrives in perfect condition.
  • Order Confirmation: Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor your package’s journey. This allows you to follow your jewelry from our studio to your door, step by step.
  • Stock Updates: In the rare case that a piece is unexpectedly out of stock after your order is placed, our customer service team will contact you within 24 hours via email. We’ll offer alternatives, such as a similar design or a full refund, to ensure your satisfaction.

Delivery Timeline

  • Global Delivery: No matter where you’re located—whether in the United States, Europe, Asia, or beyond—your jewelry will arrive within 5 days from the date of shipping. This timeline applies to all destinations, making it easy to plan for when you’ll get to wear your new piece.
  • Factors Affecting Delivery: While we work closely with trusted shipping partners to meet this timeline, occasional delays may occur due to circumstances beyond our control, such as customs processing (for international orders), extreme weather, or high-volume shipping periods (like holidays). If your package is delayed, we’ll keep you informed via email and assist with tracking updates.

Shipping Costs

  • Complimentary Global Shipping: We’re proud to offer free shipping worldwide on all orders, with no minimum purchase required. Whether you’re ordering a single pair of earrings or building a collection, there are no hidden fees—what you see at checkout is exactly what you pay, with zero additional charges for delivery.

International Shipping Details

  • Customs and Duties: For shipments outside the United States, please note that you may be responsible for paying customs duties, taxes, or import fees. These charges are determined by your country’s customs regulations and are not included in our shipping costs. We recommend checking with your local customs office to understand potential fees before placing your order, as policies vary by region.
  • Documentation: All international packages include detailed customs documentation, including a description of the item and its value, to facilitate smooth clearance. If you’re contacted by customs for additional information, our customer service team is happy to assist—just reach out to [email protected] with your order number.

Packaging

  • Every piece of Mejuries jewelry is shipped in our signature packaging: a sleek, recyclable box lined with soft fabric to protect your jewelry during transit. Not only does this ensure your piece arrives safe and sound, but it also makes unboxing a special experience—whether you’re treating yourself or gifting to someone else.

Address Accuracy

  • To avoid delivery delays, please double-check your shipping address during checkout. We cannot be held responsible for packages that are delayed, lost, or returned due to incorrect or incomplete addresses. If you need to update your address after placing an order, contact us immediately at [email protected]. We’ll do our best to modify the address if the order hasn’t yet shipped, but we can’t guarantee changes once it’s in transit.

Undelivered Packages

  • If a package is marked as delivered but you haven’t received it, first check with your local postal service, neighbors, or building management—carriers sometimes leave packages in secure drop-off spots. If the package is confirmed missing, contact us within 7 days of the estimated delivery date, and we’ll assist in filing a claim with the shipping carrier.
  • For packages returned to us due to an undeliverable address (e.g., recipient unavailable, incorrect details), we’ll notify you via email. You can choose to have the item reshipped (at no cost) or request a full refund. If we don’t hear from you within 30 days, we’ll automatically process a refund to your original payment method.

Contact Us

If you have questions about your order’s shipping status, need help tracking your package, or want to inquire about delivery options, our customer service team is here to assist. Reach out to us at [email protected], and we’ll respond within 24-48 business hours.

Thank you for choosing Mejuries. We can’t wait for you to unwrap and enjoy your handcrafted jewelry—may it become a beloved part of your everyday moments.